Buy for the current operating load
Choose a plan based on queue complexity, channel mix, and reporting needs, not just agent count.
Pricing
Pricing designed around operational maturity, not just seat count.
SafariChat pricing stays visible because teams need to plan around channel mix, workflow complexity, governance, and rollout effort before they commit.
Scale with governance, not platform sprawl
Add workflow controls, access rules, and implementation support as the team becomes more complex.
Treat enterprise as rollout design, not only procurement
Enterprise scope should reflect migration, integrations, security posture, and change-management effort.
Starter
$29 - $49 / agent / month
For teams formalizing chat support and replacing ad-hoc inbox handling.
Best for small support teams launching a single workspace and core channels.
- Shared inbox
- Live chat and core channels
- Saved replies and notes
- Baseline reporting
Growth
$59 - $99 / agent / month
For support teams that need automation, SLA discipline, and manager visibility.
Best for scaling operations that need policy enforcement and richer queue control.
- Advanced automation
- SLA policies and alerts
- CSAT and deeper reporting
- Priority implementation guidance
Enterprise
Custom
For multi-brand, high-volume, or governance-heavy customer support environments.
Best for organizations with rollout sequencing, integration depth, and compliance requirements.
- Dedicated rollout planning
- Governance and access design
- Integration advisory
- Commercial and support alignment
Capability matrix
What changes as the support operation becomes more structured
| Capability | Starter | Growth | Enterprise |
|---|---|---|---|
| Omnichannel inboxes | Included | Included | Included |
| Live chat widget customization | Included | Included | Advanced |
| Pre-chat forms and routing | Basic | Advanced | Advanced + custom rules |
| Macros, notes, and mentions | Included | Included | Included |
| SLA policies and alerts | Basic | Included | Included |
| CSAT and feedback tracking | Limited | Included | Included |
| API and webhooks | Limited | Included | Included + advisory |
| Role and governance controls | Basic | Advanced | Custom policy design |
| Implementation support | Self-serve | Guided | Dedicated |
| Commercial and compliance support | Standard | Standard | Expanded |
Enterprise process
Enterprise scope should match rollout design, security posture, and integration depth.
When the support operation spans multiple teams or brands, the right commercial decision depends on queue design, access control, implementation sequencing, and reporting needs.
Step 01
Discovery and queue mapping
Map current channels, support motions, and ownership models before choosing the rollout path.
Step 02
Implementation design
Define routing rules, SLA policy, reporting rhythm, permissions, and integration points.
Step 03
Launch and optimization
Go live in stages, measure results early, and tune team workflows against real queue behavior.
Commercial next step